Return Policy

Due to the nature of our products, we can not accept refunds, exchanges, or returns.

We provide a full ingredient list for every product. Please be sure to read it for any possible allergens before ordering.

Please perform a patch test before using any of our products. If you have purchased multiple products, we recommend introducing each one gradually and one at a time into your skincare routine. If you experience any reactions please discontinue use for at least a week before performing another patch test and trying to use the product again. 

Our products are made without preservatives, additives, and chemical ingredients, so please avoid adding water and store it in a cool, dry place.

In the summer months we do our best to ship our tallow-based face creams and body butters in ice packs. However these face creams and body butters may arrive to you in a melted or liquid state. You have consented to the possibility of them arriving in this state and refunds will not be issued based on consistency upon arrival. If your face cream or body butter arrives in a melted or liquid state please set it upright in a cool room or refrigerator until it solidifies. The quality of the product will remain intact even if the consistency that it arrived in was different than expected.  

If there is an issue with your order, such as a broken item, we definitely want to make it right, so please contact us at support@prettyfarmgirl.com.