Order Processing
We aim to prepare orders within 7 business days, Monday through Friday. Expedited options speed up carrier transit only; they do not shorten fulfillment time before the package leaves us.
Customer Care
Shipping, Returns & Order Help
Everything you need to know about your order, from processing and delivery to changes, protection and returns.
Need to make a quick change?
Modify Your Order
For 10 minutes after placing your order, you can update your shipping address or email, adjust quantities, or cancel your order.
From our farm to your door
Shipping & Delivery
A simple guide to processing, delivery, tracking and the details that help your order arrive smoothly.
Free Shipping Over $75
Qualifying U.S. orders of $75 or more after discounts receive the current complimentary ground-shipping method. Upgraded carrier services are not included in the free-shipping offer.
Tracking & Delivery Estimates
Carrier rates and transit times are estimates. When an email address is provided at checkout, tracking and delivery confirmation are sent once the order ships. Weather, holidays and carrier disruptions can affect delivery timing.
Shipping to Canada
We ship to Canada. Duties, taxes and import fees assessed on Canadian orders are the customer’s responsibility.
Temperature-Sensitive Products
Natural oils, butters and waxes may soften or melt in warm weather, while liquid products may freeze during colder months. Please choose a delivery location where packages can be collected promptly. Once returned to a normal temperature, the formula remains usable.
Eco-Friendly Packaging
We use environmentally conscious materials when packing and shipping Pretty Farm Girl orders.
Local Pick-Up
Local pick-up is available for online orders at our Sarasota location. We’ll notify you when your order is ready. Please collect it within the current pickup window stated in your notification.
Handcrafted products
Returns & Exchanges
Because our products are handcrafted personal-care items, our return policy is intentionally limited. Please review ingredients and product details carefully before ordering.
All Purchases Are Final
We do not accept standard returns, refunds or exchanges on purchases. Please review the complete ingredient list on each product before ordering, especially if you have known sensitivities or allergies.
Scents, Textures & Colors
Handcrafted products can naturally vary in scent, texture and appearance. We’re unable to offer returns or exchanges simply because a scent, texture or color is not a personal preference.
Warm-Weather Reminder
Whipped body butters and face creams may soften or melt during hot-weather transit. If a cream or butter arrives soft, place it in the refrigerator until it becomes solid again.
Quick answers
Frequently Asked Questions
The essentials, all in one place.
How long does it take for my order to ship?
We aim to process orders within 7 business days, Monday through Friday. Delivery time begins after the package is handed to the carrier.
Does expedited shipping make my order process faster?
No. Expedited options apply to carrier transit after fulfillment; they do not shorten order-processing time.
Can I change or cancel my order?
Contact us as quickly as possible. Once an order has been processed, changes or cancellation may no longer be possible.
What should I do if my package is lost, damaged or stolen?
If you added Shipping Protection, use the protection section above for current coverage and claim instructions. Orders without protection remain subject to the standard shipping policy.
What if my cream or body butter arrives melted?
Natural oils and butters can soften during hot weather. Place the product in the refrigerator until it becomes solid again.
Can I return or exchange a product?
Standard purchases are final sale. Please review product descriptions and complete ingredient lists before ordering.
Still need help?
We’re happy to help.
Our customer care team is here Monday–Friday. Send us a message and we’ll point you in the right direction.