Claims Portal

FAQs

View all FAQs

Most orders are processed within 7 business days (Monday–Friday) before they're shipped. Once your package has been processed and fulfilled, you'll receive tracking information by email.

If you need to make a change, please contact us immediately. Once an order has been processed, we're unable to cancel an order, update the shipping address, or make changes to the items in your order.

Our Shipping Policy includes additional information about shipping methods, processing times, international shipping, local pickup, temperature-sensitive products, shipping protection, and delivery policies. You can view our complete Shipping Policy here.

Because our products are handcrafted personal care items, all sales are final. We do not accept returns, refunds, or exchanges.

If you receive an incorrect or damaged product, please contact our Customer Support team immediately so we can review your order and determine the best resolution.

Our Refund Policy provides additional details about returns, damaged items, order issues, and other important information. You can view our complete refund policy here.

Please email support@prettyfarmgirl.com within 7 days of delivery with your order number and photos of the damaged items, shipping box, packing materials, and shipping label. Our team will review your claim and assist you as quickly as possible.

What photos do I need to include?

To help us process your claim, please include:

  • Photos of the damaged product(s)
  • The shipping box
  • The packing slip
  • Your order number

Providing these images allows our team to investigate the issue and work toward the best solution.