Bottle not full
"I ordered the tallow facial moisturizer once already and it was wonderful this second order was not. The bottle looks used and not full. I am trying to get some help from support and haven't heard back yet."
$49.99
Unit price perWarm Weather Notice
Tallow-based balms, body butters and face cream may soften during transit in hot weather. This is normal and does not affect product quality. Place in a cool, dry spot until it returns to its normal consistency.
Net wt 1.59 fl oz | 45 g in a 2oz Glass Jar with Black Plastic Lid
Tallow**, Butyrospermum Parkii (Shea) Nut Butter*, Simmondsia Chinensis (Jojoba) Seed Oil*, Calophyllum Inophyllum (Tamanu) Seed Oil*, Squalane Oil, Emu Oil, Cera Alba (Beeswax) Lavandula Angustifolia (Lavender) Flower Oil*, Boswellia Carterii (Frankincense) Oil*, Rosmarinus Officinalis (Rosemary) Herb Oil*, Rosa Damascena (Rose) Flower Oil*, Tocopherol, Propolis Extract, Mel (Honey)*#, Proprietary Probiotic Blend
*Organic
**Grass fed
#Naturally contains propolis, pollen, royal jelly
This cream contains tamanu oil, a tree nut oil.
We aim to process orders within 7 business days (Monday–Friday). Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances. Any delays or route changes are the responsibility of USPS or UPS.
Expedited shipping methods (Priority, 3-day, 2-day shipping) only apply to the transit time once the package is with the mail carrier and do not speed up the order processing/fulfillment time.
We offer free shipping within the U.S. and U.S. territories on orders over $75. This free shipping option will be sent via USPS Ground Advantage and does not include USPS Priority or UPS. Orders must total $75 or more after discounts are applied and before checkout to qualify.
Pretty Farm Girl offers Sustainability & Coverage from Corso as shipping protection. If your order is damaged, lost, or stolen and you have purchased this coverage, you may file a claim through Corso to receive a reorder or a refund. Please contact customerservice@prettyfarmgirl.com for assistance with these claims. Be sure to include your order details and any necessary photos of damaged items to complete the claim.If shipping protection is not purchased at checkout, you agree to take full responsibility for any lost, damaged, or undelivered packages. Failure to include the Insurance in your order will void a refund or replacement of lost or damaged orders.
If your order is lost or arrives damaged, please contact us within 30 days of your order date so we can assist you. If more than 30 days have passed since your order was placed, we are unable to offer a refund or replacement.
Due to the nature of our products, all purchases are final. We cannot accept refunds, exchanges, or returns.
We provide a full ingredient list for every product. Please be sure to read it for any possible allergens before ordering. Pretty Farm Girl is inculpable for any adverse reaction or allergy to our products.
We understand that each person has a unique preference in scents and textures. However as a small handcrafted business we cannot offer returns or exchanges for a dislike of scents, textures, or colors.
As our creams and body butters are whipped, this may result in the expected volume of the product appearing less than full. We assure you that we fill our jars completely to the top, however if you choose to purchase a body butter or face cream you are consenting to the possibility of it arriving in this reduced, melted, or runny state.
We are doing as much as we can on our end to ship our body butters and face creams in a condition that will not melt.
The condition depends on where you live and the care of the postal team. We communicate directly with our postal pick up team, but cannot control the journey it takes to reach you.
We highly recommend selecting Priority Shipping at checkout for the fastest shipping transit time. (Please note that shipping time does not affect processing time to pack the order)
If your body butter arrives melted or runny, please put it in the refrigerator to re-solidify.
The quality of the ingredients will remain intact even if the consistency is different than expected.
4.8/5 based on 2,000+ happy customers
Overall rating: 4.8359485 / 5 from 701 reviews.
Customers praise the Fresh Face Balm Anti-Aging Tallow Facial Balm for its hydrating and moisturizing properties, natural ingredients, and positive effects on skin texture and appearance. The product is highly recommended for its anti-aging benefits and the satisfaction with its quick shipping.
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"I ordered the tallow facial moisturizer once already and it was wonderful this second order was not. The bottle looks used and not full. I am trying to get some help from support and haven't heard back yet."
"LOVE! Love the texture, the smell, it’s not too greasy. I had really dry skin and I’ve been using this twice a day and my face feels like it’s so much better hydrated now"
"I got my first jar about 6 months ago. I love it! Silky to put on, I can’t wait to wash my face in the morning and night to put it on. I am 65 and have found my skin care. Luxurious."
"All of the tallow face creams have been wonderful. The cream leaves my skin so soft and moisturized and feels amazing. As a middle aged woman going through changes, dry skin has been one of the challenges I’ve come across, this face cream has been a lovely addition to my routine and has improved the dryness. A little goes a long way."
"I have been using moisturizing cream for over 30 years and I have tried them all - from inexpensive drug store creams to top of the line (and grossly expensive) ones. Pretty Farm Girl’s Original Fresh Face Cream is my absolute favorite. I can’t praise it enough. It goes on light but leaves your face deeply moisturized. If you’re reading these reviews wondering if you should give it go - do it. You won’t regret it and you’ll keep coming back for more."
"AMAZING PRODUCTs!!!!! ABSOLUTELY LOVE EVERYTHING I PURCHASED!!!!!!!"
"Love the texture- it feels so light on my face. Was worried it would cause breakouts but haven’t had any. My husband remarked that my skin looked smoother and healthier!"
"Great product! Feels high quality. Really adds moisture to my skin. I feel so good about the ingredients that I’m using. It adds a natural glow to my skin. I’m a regular customer and will continue to use!"
"I have been watching your store items on Instagram for a while. Reading all the ingredients and listening to testimonials by your clients. I absolutely love the silky feel it leaves on my skin and its scent is heavenly. My skin literally soaks it up. The best product I have invested in for my skin."
"This face cream is incredible! Makes my skin feel like silk. Love it!!! You only need a tiny bit to get coverage."